At ClubQ, we value your privacy and are committed to protecting your data. ClubQ is an AI-first operating system for food & beverage businesses. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, dashboard, and mobile applications (together, the "Platform").
1. Information We Collect
1.1 Information you provide to us
We ask for and collect the following information when you create an account and use the Platform. This information is necessary to provide the service to you.
- Account & business information: your name, email, phone number, role, and details about your restaurant or venue (business name, location, outlets).
- Billing information: subscription and payment details, processed securely through our third-party payment provider. We do not store full card numbers on our servers.
- Content & customer data: information you and your customers add through ClubQ features — menus, orders, tables, loyalty enrolment, feedback, and campaign lists. We process this data on your behalf as a data processor; you remain the controller of your customers' data.
- Support communications: messages, requests, and feedback you send us.
1.2 Information we collect automatically
- Usage information: how you interact with the Platform, features used, and actions taken, to help us improve the service.
- Device & log information: IP address, browser and device type, operating system, and log data.
- Cookies & similar technologies: used to keep you signed in, remember preferences, and measure performance.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the ClubQ Platform.
- Process your subscription and payments.
- Generate analytics, reports, and AI-driven insights for your business.
- Communicate with you about your account, updates, security alerts, and support.
- Ensure the security of our Platform and prevent fraud or abuse.
- Comply with our legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal data. We may share information in the following limited circumstances:
- Service providers: trusted third parties that help us run the Platform — for example payment processors, cloud hosting and infrastructure providers, and analytics services — under confidentiality obligations.
- Within your organisation: with team members and outlets you authorise to access your ClubQ account.
- Legal requirements: where required by law, regulation, legal process, or to protect the rights, property, and safety of ClubQ, our users, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
4. Your Rights
You have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can manage much of your information directly in the ClubQ dashboard, or by contacting us. Where applicable, we handle requests in line with the UAE Personal Data Protection Law and other relevant data-protection regulations.
5. Data Security & Retention
We use appropriate technical and organisational measures to protect your data, including encryption in transit and access controls. No system is completely secure, but we work to protect your information and continuously improve our safeguards. We retain personal data for as long as your account is active or as needed to provide the service, and thereafter as required to comply with our legal obligations or resolve disputes.
6. International Transfers
ClubQ operates across the Middle East, India, and South-East Asia. Your information may be processed and stored in countries other than your own. Where we transfer data internationally, we take steps to ensure it remains protected in accordance with this Policy.
7. Changes to This Policy
ClubQ reserves the right to modify this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date above.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or through our contact page.